Frequently Asked Questions
Can I request to be in a certain room?
We love that our clients have favorite rooms but we cannot guarantee that you can be in a certain massage room. Our massage equipment is based on the height of the massage therapist and certain rooms have been designed that way. To protect our therapists we must make sure they are using proper massage tables and stools- this is for their safety as well as your own. Also we try to maximize our bookings so we can see as many clients as possible, this means that your favorite room might already be booked.
Can I purchase a gift certificate over the phone?
Due to the high number of requests we cannot take gift certificate orders over the phone and mail them out. We suggest you use the great gift certificate purchasing options on our website or in our actual location.
Can I get a different service than what is on my gift certificate?
Yes. All of our gift certificates have a value attached to them. So if you receive a gift of a 60 minute Deep Tissue massage but you would rather get a Pedicure you can do that. Just know that if the service you want is priced higher then you need to pay the difference. If the price is lower you will have a credit at DeStress good for any product or service.
Do you offer refunds on your gift certificates?
No. You may use the certificate for any thing in the spa- products or services. Unfortunately , no exceptions to this .
What are your hours?
Our hours vary depending on the service practitioner's schedule. We do have a booking specialist available between the hours of 10:00am and 6:00pm to help with booking Monday- Friday and 9:00am-2:00pm on Saturdays. Our website is always taking appointments.
Why do I need a credit card to reserve my appointment?
Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. If you are unable to keep your appointment, please let us know at least 24 hours in advance prior to your scheduled appointment. We reserve the right to charge for appointments not canceled within this period. We do our best to provide a confirmation call the business day before your scheduled appointment. These calls are a courtesy, and not receiving a call does not excuse an absence by a client.
Can I request a male or female practitioner?
Of course! Just know we currently only have two male team members so if you prefer a male therapist you might have to wait.
Must I be completely undressed for massage treatments?
Most massage techniques are traditionally performed with the client unclothed; however, you may decide what amount of clothing you prefer to wear for your own comfort. You will be properly draped at all times to keep you warm and comfortable. Only the area the practitioner is working on will be exposed.
Should I shave before my wax appointment?
NO!
I want to use a different person for my service this time. Will this be a problem?
You may choose any of our team members for your appointment. However, some team members may not be able to do the service which you want.
Celebrating the Best of the 757 Award Contest!
To celebrate all the readers of Hampton Roads Magazine for choosing DeStress Express as its Top Choice Gold Level Winner for Best Massage in Hampton Roads we're giving away a day at DeStress! Win a 90 minute relaxation massage, Classic Facial, Open Minded Manicure and Pedicure. Just go to our Facebook page and click the contest button- enter and make sure you invite your friends to join in- if a friend enters from your invitation you'll both win. Hurry Contest Ends
Help Your Graduate De-Stress
Graduation is an important step in any scholar's life. It demonstrates their achievements and all the hard work, effort and dedication they have committed to improving and preparing for their futures. Show the graduates in your life that you're proud of them with an Instant Gift Certificate for a relaxing massage. After studying all those late nights for final exams, a massage is the perfect gift to help your grad unwind and de-stress. Schedule a massage for your graduate today!